What if my machine needs repair?
Should your machine require repairs during the warranty period, please contact our Customer Service department at 1-800-925-0054 for specific instructions. Be sure to have the model number and serial number ready when you call. Some roll laminators and select other equipment may be repaired at your location and do not require you to return them to us or the manufacturer. All other machines must be returned at the customer's expense via insured, pre-paid freight to the address provided by our Customer Service department. A return merchandise authorization (RMA) must be obtained prior to returning any product. Click here for more information on obtaining an RMA. If your machine's repair is covered under warranty, it will be repaired promptly and returned to you via prepaid UPS.
Out-of-warranty machines will require a non-refundable inspection fee of $50 to be paid upon returning the machine for repairs. After inspecting your machine, we will prepare an estimate of the repairs necessary and obtain your authorization prior to the repairs being done. If the repairs are authorized, your inspection fee will be credited toward the repair costs. Please allow 3-5 business days for repairs plus the time in transit to and from the destination.