What is your return policy?
All products may be returned for a full refund or exchange (less shipping) if the return is received by our warehouse within 60 days of the original purchase date and in like-new and resellable condition. An RMA (Return Merchandise Authorization) number is required for all returns/exchanges. All custom-ordered products, closeout/overstock/clearance products, and products purchased more than 60 days ago are non-returnable. All returns are subject to a 15% restocking fee deduction from total refund possible.
Please note: The original box is required for all returns and most warranty repairs. If the product box has been discarded, you may be subject to a repackaging fee.
To return a product for credit, exchange, or repair, please follow these 4 easy steps:
1. Obtain an RMA by telephone or email. Please contact our customer service department at 1-800-925-0054 or firstname.lastname@example.org.
2. Make sure your return shipment is complete (including all paperwork, accessories, manuals, etc.) and your products are packed carefully. If the products you are returning were shipped inside of a heavy-duty cardboard box, they should be returned in the same manner - including all inner packaging to protect the product from damage.
3. Clearly indicate the RMA # on the return shipping label. This will identify your return and expedite the processing of your credit or exchange. Please do not write on the product boxes.
4. Return the shipment by the carrier of your choice to:
Lamination Depot Inc. / Returns Dept.
Attention: RMA #______
1601 Alton Pkwy Ste E
Irvine, CA 92606-4843
We recommend using a shipping carrier such as UPS or FedEx which can provide detailed tracking information, as well as insurance (should the goods be lost or damaged in transit). We cannot accept responsibility for lost or damaged packages that were not packed and shipped by Lamination Depot.
After inspecting the returned product to ensure it is in like-new and resellable condition, we will promptly make an exchange or credit your account, per your instructions within 1-2 business days. Repairs are usually completed within 3-5 business days. Once the RMA has been processed, you will receive an email confirmation detailing the transaction, including any charges or credits applied. If your original order qualified for a shipping promotion, the actual shipping charge may be deducted from your refund. Additionally, if your product is not received in like-new, resellable condition, the amount of your refund may be reduced.