This table provides approximate time-in-transit information for UPS ground service, our most popular and economical method of shipping. This is the number of business days it will take your product to arrive at the destination, not counting the day the order ships. Once your order ships, you will receive an e-mail with a UPS tracking number so you will know exactly when your package will arrive.

FORMS OF PAYMENT
We accept MC, VISA, AE and Discover credit cards. Public Schools and Government agencies will automatically be granted credit upon submitting a valid Purchase Order. Businesses may request an application for credit by contacting us at 1-800-925-0054 or by emailing us at info@laminationdepot.com. The minimum purchase for businesses with Net 30 terms is $200 per order (excluding shipping and tax).

FREIGHT/DAMAGE CLAIMS
Please inspect all packages for visible damage before you sign the delivery receipt. A freight bill must be signed noting damage or shortage and you must notify Lamination Depot within 48 hours of receiving the damaged product. We may request that the product be picked up and inspected to determine the cause of the damage. Keep all boxes and packing material, as the product may need to be re-packaged to return to UPS or Lamination Depot for inspection. Credit cannot be issued if the above conditions are not followed.

RETURN AND EXCHANGE POLICY
All products may be returned for a full refund or exchange (less shipping) if returned within 15 days of the original purchase date. Please contact our Customer Service Department for a return authorization number (see instructions below) prior to returning any products. Products must in like-new and re-salable condition. A re-stocking fee of 20% or $25 (whichever is greater) may apply to return requests made when 16-45 days have elapsed since the original purchase date. All custom, closeout, special ordered or overstocked products, or products that you received over 45 days ago are not returnable.

RETURN AUTHORIZATION PROCEDURE
To return a product for credit, exchange or repair, please follow the steps below:

1. Please contact our Customer Service Department by phone at 1-800-925-0054 or email at info@laminationdepot.com for necessary return or exchange instructions within 15 days of the original date of purchase. A return merchandise authorization (RMA) is required prior to returning any merchandise.
2. Make sure your return shipment is complete including all papers, accessories, manuals, original packaging, etc. All returned merchandise must be in like-new, re-saleable condition.
3. Repack your products for shipping carefully. If the products you are returning were shipped inside a heavy duty cardboard box, they should be returned in the same manner including all inner packing to protect the product from damage.
4. Clearly indicate the RMA number above on the shipping label or outside of the shipping carton. This will identify your return and expedite the processing of your credit or exchange. Please do not write on the product boxes as they must be returned in like-new re-saleable condition.
5. Return the shipment by the carrier of your choice to Lamination Depot Inc., Returns Dept., 1505 E. McFadden Ave., Santa Ana, CA 92705. We recommend using a carrier such as UPS or FedEx which can provide insurance should the goods be lost or damaged in-transit and who also provides the ability to track the progress of the returned package. We cannot accept responsibility for products that are lost or damaged that were not packed and shipped by Lamination Depot.
6. After inspecting the returned product to insure it is in like-new and re-saleable condition, we will promptly make an exchange or credit per your instructions within 1-2 business day. Repairs are usually completed within 3-5 business days.
7. Once the RMA has been processed, you will receive an invoice or email as a confirmation that the transaction has been completed and that any applicable charges or credits have been issued.

MACHINE REPAIR POLICY
Should your machine require repairs, please contact our Customer Service Department. Be sure to have the model number and serial number ready when you call. Most roll laminators and select other equipment may be repaired at your location and do not require you to return them to us or the manufacturer. All other machines must be returned at the customer's expense via insured, pre-paid freight to the address given by our Customer Service Department. A return merchandise authorization (RMA) must be obtained prior to returning any product. See the instructions above for obtaining an RMA. If your machine’s repair is covered under warranty, it will be repaired promptly and returned to you via prepaid UPS. Out-of-warranty machines will require a non-refundable inspection fee of $50 to be paid upon returning the machine for repairs. After inspecting your machine, we will prepare an estimate of the repairs necessary and obtain your authorization prior to the repairs being done. If the repairs are authorized, your inspection fee will be credited toward the repair costs. Please allow 3-5 business days for repairs plus the time in transit to and from the destination.

OUR LIABILITY
Our staff may make recommendations regarding the selection, use, and suitability of our products based upon the information provided by our customers. Due to the numerous factors that can affect the outcome of our customers’ projects, including product specifications, intended application, temperature, pressure, roll tension, humidity, ink types, paper types, ultra-violet rays, static electricity, etc., it is the customer’s responsibility to conduct the necessary testing and determine the final suitability of the product purchased for the intended project. All Lamination Depot Inc. products are warranted to meet the advertised specifications, however, Lamination Depot Inc. will not be responsible for damages of any kind that result from the improper use, application, or suitability of its products.